Do you have internal customer (business owner) commitments that have been made that you need to track and give updates? How do you show the business owner the set of commitments and incorporate new requests and solicit prioritization among these commitments if resources are constrained?
Can you track back release to the business's strategy and objectives for improved customer satisfaction or improved margins?
How does the Innovation Pipeline help the IT Service Business?
Use our application to capture what the business needs are, how they can be addressed, and get the business owners to prioritize the needs with a proper change control methodology. Track work being performed back to the business strategy and/or objective that requires it to understand the value and impact of this work.
With our application you can track vendor's products and their features and relate them to projects to qualify or re-qualify them into your production environment using a set of criteria pre-defined and add new criteria and promote to standard set of criteria for future use. In addition, you create a budget and track actuals against the budget to see the ROI in real-time as the work continues and the savings are realized or the additional revenue is captured.
Also, you can see all the business commitments made, their resource commits, and their status in a single page, management at a glance view.
You can track problems back to the specific business process's user flow where the problem was encountered, providing a closed loop corrective action to each problem found.
- 15% productivity increase,
- 10% internal customer increase in productivity